SHIPPING & DELIVERIES
OUR SHIPPING PRICE & DELIVERY POLICY
AL Purchase are to be charged of its shipping cost for RM9 (Except free shipping promotions) for West Malaysia(All penisular states of malaysia) and RM15 for East Malaysia( Sabah, Sarawak and Labuan) in a single receipt.
Currently, we only provide shipping to Peninsular Malaysia and East Malaysia. Shipping Fees & Charges
Your parcels are delivered using the following courier services:
|PLACES||COURIER SERVICE AGENT||DELIVERY DAYS|
|Peninsular Malaysia||YOUR COURIER AGENT||5 days|
|Sabah & Sarawak, Labuan||YOUR COURIER AGENT||7 days|
DELIVERY CUT OFF TIME
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during office working days and hours:
Delivery Day Cut OFF Time
Monday-Friday 9:00am – 5:00pm
*Office Hours are from Monday to Friday, excluding Public Holidays.
If we have attempted to deliver your order but you were not present to receive it, you will be presented a card with details to arrange for a re-delivery. If our courier agent unavailable to reach you after 3 delivery attempts, the products will be returned to our warehouse. Customer will be charged on the re delivery charges according to the Postage charges listed in item No.1 after arrangement of re-delivery for 3 failed attempts.
DURING PROMOTION PERIODS
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfill the usual next day delivery promise due to large volume of orders, transaction and availability issues.
We are committed to providing you with products of the finest quality.
All exchange which occur in an unwanted scenario must have reached us via email: [email protected] We will evaluate the scenario and get back to the user within a week of the review result. Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, any refund of or refund of shipping fees will be depend on the mutual agreement between the management and the customer as whole.
Please provide the return parcel tracking number for all items.
Please allow 30- 60 working days for this process to be completed.
Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term
For customer service or inquiries on shipping issues:
BSC EXCELLENT ENTERPRISE (002259467-A)
Contact #: +6-012-6484855
Address: 10-1-12, JALAN 2/1 A, TAMAN KEPONG INDAH, 52100, KL,MY
Email: [email protected]
All rights reserved